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Sunflower Nursery recognises the important part that parents have to play in the delivery of quality childcare and learning for young children. We believe that parental involvement contributes enormously to the effective way in which we operate. Parents are welcome to come to the setting at any time to spend time with their child and assist with activities, hence becoming involved in the overall support network we provide for children and their families.
The importance of continuity between home and the Nursery cannot be over-stressed. Our aim is to develop an honest, open and supportive relationship with you which complements life in your home rather than contradicts it. We are very aware of our influence as role models for your child and without your extensive knowledge of your child we would be unable to enhance your child's development. Nursery staff are always available to discuss your child and their development.
Children, parents and staff will be given the opportunity to express their views and for those views to be listened to and taken account of.
Methods of involvement will be accessible and relevant to all and take account of sensitivities.
The views of children, parents and staff will be recognised and will be reflected in nursery practice.
Make all new parents aware of the nursery’s policies and consult with all parents/ carers about the times of open forum meetings to avoid excluding anyone.
Ensure that parents are informed on a regular basis about their child’s progress. Parents will be informed of their child’s Key person so that information can be exchanged.(Parents are welcome to join any session to observe their child playing and learning).
Ensure that all parents have opportunities to contribute from their own skills, knowledge and interests to the activities of the group – specific areas / groups will be suggested at different times throughout the year to better inform parents of the help needed and we will welcome the contributions of parents in whatever form these may be.
Involve parents in shared record keeping about their own child, either formally or informally.
Ensure that all parents are fully informed about meetings, conferences, workshops and training through displays on the notice board, newsletters and the website.
Provide opportunities for parents to learn about the nursery school curriculum and about young children’s learning, in the nursery school and at home.
The nursery will continue to monitor and expand participation methods.
Every child will be valued as an individual without discrimination on the basis of race, gender or ability.
The principle of equal opportunities will apply to all children, parents and staff in terms of admissions, care and special needs.
We will not discriminate on grounds of sex, race, colour or religion, nationality, ethnic or national origins.
Materials and information on policies/equal opportunities will be made available to all staff and parents.
Parents will be treated as equal partners and be encouraged to participate in their child’s education.
We will respond to the religious and cultural needs of children and families from ethnic minorities.
We will recognise and celebrate all cultural festivals.
We encourage commitment to combat prejudice and injustice within the nursery and in society as a whole.
We take action to counter and prevent the undermining or harassment of individuals or groups either of service users or staff.
Parents, staff and children should feel that they are treated fairly and respected.
Parents and staff from different social backgrounds should work effectively together.
The nursery will provide staff training and development in equal opportunities issues.
The nursery will promote a curriculum which challenges discriminatory attitudes, practices and outcomes and responds effectively to social and cultural diversity.
Staff will be expected to adhere to this policy and carry out procedures to reduce or eliminate any aspects of equal opportunities that may be encountered.
The nursery operates an open access policy. We encourage parents and carers to participate in their child’s life at nursery.
Parents are free to access their child’s records, personal portfolios or any relevant information the nursery may have at any time.
Parents, carers and children have opportunities to visit the service before using it and are provided with information that is clear and up to date.
Sunflower Nursery achieve high standards of quality and safety and continually improve health and safety performance by implementing all necessary health and safety procedures.
Sunflower Nursery Recognises that a systematic approach to health and safety, based on systematic risk assessment procedures (see risk assessment policy for more information) can minimise injury and ill health to staff and children and the connection between quality and health and safety.
Sunflower Nursery is committed to:
Developing the appropriate setting structure and culture, that supports the concept of risk management by all members of the staff team and children where appropriate.
Adequately resourcing health and safety measures including planning and implementation of any health and safety requirements.
Developing, in all members of the staff team, an understanding of health and safety, through training in health and safety requirements and risk assessment implementation.
Continual monitoring and evaluation of health and safety requirements in line with current legislation, including the review of all policies and practices to ensure that Sunflower Nursery continues to improve standards of performance.
Who is Responsible?
It is the responsibility of all members of staff to ensure that health and safety regulations are adhered to and that the health and safety of the children and other members of staff are not compromised in any way.
It is the responsibility of the manager to ensure that the health and safety of the setting as a whole remains within legislative requirements and that the health and safety of all setting users, including children, staff and parents and carers is not compromised in any way.
Parents and carers are required to sign their child in and out of the setting each day. This is in accordance with health and safety and fire regulations. Daily registers are checked regularly throughout the day by management and senior staff.
All members of staff will receive child protection policy as part of their induction. All members of staff are instructed in the specific procedure for Sunflower Nursery (West Dunbartonshire) especially as regards disclosures and suspicions of child abuse. (See Child Protection Policy for further information)
Accidents and Incidents
All members of staff receive first aid training as part of their induction training; in addition all members of staff are instructed in the correct procedures for dealing with accidents and incidents including completion of documentation. The setting has separate accident and incident books which are used to document each accident and incident that takes place in the setting. (See Accident and Injury and Incident Policies for further information).
There is a documented procedure for emergencies which is displayed in all areas of Sunflower Nursery. All members of staff are trained in the emergency procedure and fire drill evacuations take place once per month. (See Fire and Emergency Policies and Procedures for further information)
In accordance with Sunflower Nursery registration and booking policy children will not be admitted into nursery if they are showing signs of an illness or ailment which may be contagious. Sunflower Nursery uses guidance from Health Protection Agency to determine the exclusion guidance for contagious illnesses.
If a child becomes unwell during the course of the session, members of staff will ensure that the child is comfortable but does not pose any risk to the other children in the setting. The member of staff will contact the child's parent or carer and observe the child closely until they are collected.
Administration of Medications
All administration of medications are strictly controlled and done in accordance with the Medicine Administration Policy and Procedure.
Risk Assessment of Activities, Trips and Outings
All activities that take place both within the confines of Sunflower Nursery and outwith the premises have been assessed for risk and controls have been put in place to ensure that any hazards have been minimised. (See Risk Assessment Policy for further information)
All members of staff and children are encouraged to maintain an acceptable level of personal hygiene, and procedures are in place to ensure that standards are met. (See Personal Hygiene Policy for further information)
Maintenance and Storage of Equipment
Sunflower Nursery has a wide variety of equipment and materials that are used by the children in the course of their play and learning at the setting. All equipment is bought with consultation with the children from approved suppliers and is checked to ensure compliance with the British Safety Standards. All equipment is well maintained and checked on a regular basis to ensure that it presents to risk to the health and safety of the children. Equipment and materials which do pose a hazard but which have an evidenced benefit on the development of children are used under constant supervision and stored securely after use.
The premises that Sunflower Nursery operates from are regulated by the Care Inspectorate and are regularly inspected. In addition to this the premises have also been inspected by the Health and Safety Executive and a fire risk assessment has been completed to ensure that it complies with relevant legislation. The nursery carries out a yearly building maintenance check and members of staff check the premises each day to ensure that there are no risks or hazards that would compromise the health and safety of the children, parents and carers or staff. At the end of the session members of staff ensure that the premises are left clean, safe, tidy and secure.
Safety and Security
Sunflower Nursery feels that the safety and security of the children, parents and carers and staff are paramount to the running of the setting. A secure entry system is in place to ensure that only persons with a legitimate reason for being on the premises have access. Internal door security is also in place. Parents must sign their children in and out of the nursery daily.
Visitors, other than parents and carers collecting their children must pre-arrange their visits and carry identification; all visitors must make themselves known to a member of staff upon entry, stating their name and reason for visiting. Visitors are required to sign themselves in and out of the building and must be accompanied by a member of staff at all times.
Sunflower Nursery operates a strict no smoking policy, this means that there is no smoking:
• On setting premises
• During setting time
• During preparation time
• During clear up time
• At staff training days
• At staff meetings
• At any gathering organised by the setting (unless it is a social gathering outwith setting time and outwith of the premises).
All staff breaks are arranged with the setting co-ordinator to ensure that the care of the children is not compromised. If a member of staff wishes to smoke during these times they are required to leave the premises and the grounds of the setting and remain out of sight of the children.
The no smoking policy also applies to parents, carers and visitors to the setting; Sunflower Nursery believes that this is in the best interests of the children and staff.
Health and safety: staff responsibilities
• To read and adhere to all nursery policies.
• To ensure a safe environment, keeping entrances and exits clear at all times.
• To check all equipment is in good order, appropriately safe and clean, before use, on a daily basis and dispose of or repair any damaged equipment (inform nursery manager).
• To complete the outside check and complete form before taking children outside.
• Any spillages to be mopped or swept up appropriately.
• To be good role models for children when using equipment.
• To encourage children to take appropriate risks by assessing and managing risks effectively. Help the children to learn for themselves and be involved in health and safety issues.
• To ensure all children are encouraged to wipe their noses or help them to do this depending on their age, disposing of tissues appropriately.
• To ensure all staff wash their hands before meals or food preparation and regularly throughout the day when necessary.
• To ensure all children wash their hands before meals and wash their hands and faces after meals.
• To ensure bathrooms and eating areas of rooms are regularly cleaned during the day.
• To use appropriate cleaning materials (storing them in child proof cupboards when not in use) and appropriate cloths. Red/bathroom, green/kitchen, food Blue/play areas.
• To ensure appropriate safety at meal times, food at correct temperature , appropriate behaviour of children, handling cutlery safely, etc.
• Record any accidents of children or staff on appropriate forms and administer the necessary first aid, informing carer at the end of the day or sooner, via the manager, if necessary.
• Follow correct procedure for administering medicines.
• To use necessary protective clothing when changing nappies or dealing with bodily fluids. (wash hands after).
• To be aware of and carry out security procedure for answering the door.
• To be aware of the emergency evacuation procedure.
• To be aware of location of first aid boxes and fire fighting equipment.
• To take all reasonable care of their own and others' personal health and safety when carrying out nursery activities.
The nursery will continue to update policies and procedures
All staff will receive a copy of Guidance on Infection Control in Schools and Other Child Care Settings at the time of their induction.
Staff will also take part in regular training sessions on infection control through WDC in house training and external agencies.
Handouts, leaflets, memos on infection control will be made available to staff and parents keeping them up to date on health news.
Confirmed cases of infectious illnesses including head lice will be posted on the notice board to alert parents (individuals privacy will be respected).
Infection Control Guidance for the Pre School Setting, Keep it Clean and Healthy, Nursery policies and procedures, Infection Prevention and Control in Childcare Settings
Good Hygiene practice
1. Hand hygiene (refer to NHS infection control guidance for pre school setting) and hand washing procedure.
2. Nappy changing procedure
3. Helping children with toileting procedure
4. Procedure for the use of potties
5. Toilet check list and monitoring form
6. Laundry monitoring form
7. Fridge thermometers and monitoring
8. Food prep procedures
9. Cleaning toys and equipment
10. Handling animals and equipment
11. Management of ill children and staff.
The nursery will not issue any medication that has not been prescribed to the child.
Medication must have a prescription label with the child’s name on it and be stored in a high cupboard or locked fridge in individual containers with lids. Labels will be checked for instructions against parent’s requirements. The nursery can only administer in line with prescription. Medicines will be checked every 28 days by health and safety officer and reissued by parents if still required.
Parents are required to fill in relevant medical consent forms. Parents are also required to state the last dose of medicine given to their child before they arrive at the nursery. Expiry date will be checked and monitored by member of staff.
Appropriate information from parents on illness and instructions on the details of the administration of medicine will be passed on to a member of staff.
All medicine will administered by the child’s keyworker or a member of the senior team and will be witnessed by another member of staff and signed by both. Gloves must be worn when administering medicine including creams, eye drops etc.
For a course of medicine, parents will be asked to consent at the beginning of each week and daily after administration.
For ongoing medicine e.g. inhalers, parents will be required to sign off as and when required.
For prescribed medicines for individual children stored at nursery i.e. paracetamol, emollients – parents will inform nursery of symptoms which would require the prescribed medication. Parents will be contacted each time for their consent if their child requires medication.
If a child spits out their medicine parents will be contacted for further instruction regarding re-administration.
Medicines will not be re-administered more than once.
If a child is given too much medicine the nursery will contact parents and NHS24 for advice.
When the course is complete parents/staff sign off and the medicine goes home. Parents will be offered a service to dispose of finished medicine if required.
Consent forms are then stored in personal profile.
Current medicinal consent forms will be kept discreetly for staff use.
Children’s special dietary requirements are kept in their personal folder and discretely for staff reference.
Children will be encouraged to join in active outdoor play every day for fresh air and exercise.
Parents staff and children will work together to develop awareness of physical exercise and how it benefits our all round health. The nursery will provide challenging and stimulating activities and equipment both indoor and outdoor.
Staff will enable children to extend their learning and all round development through experiences linked to a curriculum for excellence and the four capacities.
Play equipment will be suitable for children’s age and stage of development and regularly checked by staff for continued safety. In order for children to access outdoor play they must have outdoor clothing which parents will be asked to supply. Parents will also be asked to donate spare clothing for nursery children.
We will keep parents up to date on active play at the nursery through hand outs, news letters, photos and interactive tables.
Staff will receive training on active play through WDC, in house and other sources. Nursery will continue to access other professionals i.e. sports instructors, dance teachers, Yoga Bears etc. in order to give the children a wide variety of experiences.
Children will be involved in selecting new equipment to extend their learning.
The nursery will reference - nutritional guidance for the early years and smile two when making up snack menus. Children, staff and parents will also be consulted on healthy eating and raising the awareness of the importance of healthy eating.
The nursery will provide a wide variety of healthy food and drinks.
Staff will encourage children to take part in games, activities and sensory experiences which will develop their taste for healthy food from different cultures.
Children will have a choice of healthy foods promoting –promoting independence through personal preference.
Children will be encouraged to assist in making snacks
Children will be encouraged to take part in researching the benefits of a healthy diet. For example a healthy diet leads to a sense of well being and healthy teeth.
Children will be encouraged to take part in physical exercise both indoors and out, this in turn will create a healthy appetite.
Staff will support children by being good roll models.
Staff will support parents with advice and information on the contents of a healthy lunch box, menus for healthy treats, recipe ideas and children’s cookery books will be available for parents to have on loan.
The nursery will keep up to date and put into practice any new guidelines and initiatives.
The nursery will review this policy and update yearly to ensure that we are following the correct guidance from interagency guidelines as set by West Dunbartonshire Council.
We will cooperate fully with all agencies that are involved in any concern/incident.
We will ensure that staff have ongoing training on child protection and are aware of all procedures. They are all trained to detect sings of physical, psychological, emotional, discriminatory neglect and sexual abuse.
Parents/carers are made aware of nursery policies and are issued with WDC ‘It’s everyone’s Job to make sure I’m alright’ along with relevant handouts and pamphlets.
If the nursery suspects that a child is at risk they will follow Sunflower Child Protection procedures which are linked to WDC interagency guidelines.
We will keep all up to date records of all concerns in a secure and confidential incident file.
We will provide a safe secure and child friendly environment.
We will give the necessary and appropriate support to children and families involved ensuring that confidentiality is a key issue at all times.
We will develop children’s social and personal skills within the curricular frame work and provide learning opportunities which aim to promote children’s welfare and assist in the prevention of abuse.
Settling in time at nursery is important and handled in a caring way.
Initial visit - Parents and children are encouraged to visit the nursery where they will receive a handbook be shown round by a member of the management team who will be able to pass on detailed information about the nursery and answer any questions they may have and be introduced to their keyworker.
Complete appropriate forms, i.e. Application Enrolment details, “All about me” Book which details children’s likes and dislikes, habits and skills
Parent and their child’s keyworker take time to discuss settling in options and other important information i.e. any little habits, likes or dislikes, bringing a familiar toy or comforter from home to assist if their child becomes upset, any words used by their child for an item “bobo = bottle/juice, “dodo”= dummy.
Your keyworker will discuss with you what experiences your child will be involved in at nursery so that you can talk to them about what fun they will have.
Settling in to a new room
The transition from one room or group to another can be quite exciting for the child but daunting also.
Children are given lots of support at this time, with frequent opportunities to visit their new room, meet with their new keyworker and take part in activities and free play with new playmates.
Information about the child is passed between keyworkers through transition meetings, personal profiles and internal transition records. Visits are built up from as early as 3 months before the child moves with the consent of parents.
The purpose of this policy is to ensure that any complaints about the service are handled quickly, effectively and courteously and solutions are implemented which satisfy both the customer and the setting.
Who is Responsible
It is the responsibility of the manager to ensure that all customer complaints are handled. Staff would refer a complaint to the management team.
In the event of a customer wanting to complain about a member of staff or incident at Sunflower Nursery please follow the following guidelines.
Speak to a member of staff about the complaint giving the member of staff as much information as possible. The member of staff will report the complaint to the manager and complete a customer complaint form. The manager will acknowledge receipt of the complaint in writing to the customer within 7 working days of receipt of the complaint form. The complaint will then be investigated and an action plan drawn up to address the issue. The action plan will be discussed with the customer and agreed. This process will be recorded on the complaint form; all complaints should be resolved within 28 days of the complaint being made.
Once made aware of the complaint the manager must record the complaint on the customer complaint log, all complaints are given a unique reference number and only the name of the complainant is given on the form. This information is available to any person with a legitimate reason for the request.
If the customer feels that they are unable to speak to a member of staff they should send their complaint in writing to the manager who will acknowledge the complaint within 7 days and respond to it within 28 days of receipt of the letter.
If a complaint relates to the manager or, if the customer feels that they are unable to address the complaint with the project, please send the complaint in writing to Care Inspectorate.
Similarly if the complaint is not dealt with to your satisfaction please contact the Care Inspectorate.
Care Inspectorate, 4th Floor, No1 Smithhills Street, Paisley, PA1 1EB. Telephone: 0141 843 6840
0141 952 4415
Sunflower Private Nurseries Ltd
24 - 26 Beardmore Way
Clydebank Industrial Estate, Clydebank G81 4HT
Tel: 0141 952 4415
Website by WorkHorse www.workhorse.co.uk
“Sunflower has a lovely welcoming atmosphere. It is obvious to us that a great deal of effort and commitment is involved in ensuring the children are valued and stimulated”
“I am thrilled that while my child attends nursery he has access to Spanish, sports and gym lessons at no extra charge”
“The staff and particularly my child’s keyworker are fantastic”
“Good continuity in the baby room, we feel confident when leaving our children. The service is superb and our children love attending”
“My child has turned into a confident happy and sociable little girl and we believe the nursery has contributed a lot to her progress. We would definitely recommend Sunflower nursery to family and friends”
The environment was stimulating and welcoming. Children freely took part in activities and chose from a wide variety of toys and equipment
We found this service was performing to a very good standard
Staff were committed to sharing children’s experiences with parents and provided